Phase 1: Launch & Onboarding
- Quick Start Guide: Provide step-by-step setup instructions.
- Video Tutorials (Core Features): Export, sync, and restore basics.
- Support Centre (Beta): Early support access for troubleshooting.
Objective: Ensure smooth onboarding for new users.
Phase 2: Knowledge Expansion
- Knowledge Base: Publish detailed articles on features, tips, and troubleshooting.
- Expanded Video Tutorials: Cover advanced use cases like multi-platform syncing and catalog management.
- Community Forum (Pilot): Launch discussion spaces for early adopters.
Objective: Empower users to learn independently and share experiences.
Phase 3: Developer Enablement
- API Documentation (Beta): Release initial API docs for integration testing.
- Developer Guides: Provide code snippets, sample workflows, and integration best practices.
- Community Forum (Developers): Create dedicated space for technical collaboration.
Objective: Support developers integrating Product Save & Sync into custom workflows.
Phase 4: Full Support Ecosystem
- Support Centre (Full Rollout): Offer dedicated support team with ticketing system.
- Community Forum (Public): Open full access for peer-to-peer learning and feedback sharing.
- Resource Hub: Centralize all guides, videos, and documentation into a single in-app hub.
Objective: Deliver a complete self-service + assisted support ecosystem.
Phase 5: Continuous Improvement
- Regular Updates: Expand tutorials, refresh documentation, and add new FAQs.
- Feature Feedback Loops: Use forum discussions and support insights to shape future releases.
- Advanced API Features: Document and support more complex integrations.
Objective: Keep resources evolving alongside the app itself.
